Privacy Policy · InsideJob Signs

1. Who we are

InsideJob Signs is run by Surfstung, LLC in Charleston, SC. This policy covers insidejobsigns.com, our sign and scan pages, and the emails we send. Questions go to info@surfstung.com.

We play two roles. For contractors' own accounts, we decide how information is used. For information about a contractor's customers and leads — neighbors who scan a sign, homeowners who get a quote — we handle it for that contractor, and the contractor decides how it's used.

2. If you're a contractor

Your company: name, trade, phone, emails, license number, whether you're insured, service area, website and review links, services, what you write about your company, your brand color and your sign designs.
Your sign-in: your email, name and role.
Where to ship your signs.
Billing: Stripe holds your card and handles payments. We never see or store your full card number.
Your approvals: the design you approved, when, and the email that approved it. We keep these as the record of what you ordered.
Photos you upload. We strip location data from them, and they show on your public pages.
Phone alerts: if you turn them on, your browser gives us an address to deliver them to your device.

3. If you scanned a sign or a truck magnet

Which sign was scanned, and when.
A one-way scrambled code made from your connection (your IP address and browser), so one person scanning twice counts once. We don't keep your IP address or browser details.
If you chat with Val: the chat runs on Val's service, which uses AI model providers to write replies. We keep your first message and anything you give so you can be contacted — your name, phone, email and what you need.
That information goes to the contractor whose sign you scanned, who may call, text or email you about it. Their follow-up emails through us have a link to stop them.
If you scanned one of InsideJob's own ads, we note the city the scan came from, worked out from your connection — not GPS.

4. If a contractor sent you a quote or invoice

Your name, email and phone, and the job and its prices, as the contractor entered them.
When you open the quote or invoice page, and how many times, so the contractor knows you saw it.
If you accept: the name you typed and when.
After a job is marked paid, the contractor may have us send you one email asking for a review.
We don't take or see your payment. You pay the contractor directly.

5. If you try the demo, email us, or sell for us

Try the demo and give your email, and we keep your email, first name and trade to follow up with you.
Email us or use the contact form, and we keep your message and the details you gave so we can answer.
Sales reps: your name, contact details, and the payout account Stripe sets up for you.

6. How we use it

To run InsideJob: show your pages, count scans, send alerts, print and ship signs, and send the emails you ask us to.
To bill you and keep business and tax records.
To keep the site safe and stop abuse.
To fix and improve InsideJob.
To tell you about your account and changes to it.

We don't sell personal information, and we don't share it for targeted advertising.

7. Who we share it with

The contractor, for the leads and quotes that are theirs. And these service providers, only to run InsideJob:

Supabase — our database and sign-in.
Vercel — hosts the site.
Stripe — card payments, any financing option at checkout, and payouts to sales reps.
Resend — sends our emails.
Val — the AI assistant service that answers chats on sign pages, and the AI model providers it uses to write replies.
Our print partner — your company name, sign design and shipping address, to make and ship your signs.
A sign shop, when you ask for a truck magnet install — your contact details and the request.
Browser push services, like Apple's and Google's — to deliver alerts to your phone.
A ZIP code lookup service — the ZIP code you type, to fill in the town.

We also share information when the law requires it, or to protect people's safety or our rights — and with a buyer if InsideJob is ever sold, under this same policy.

Anything on a contractor's public pages — company info, job photos, the street and neighborhood of a job — can be seen by anyone.

8. Cookies

Sign-in cookies, so you stay signed in.
A referral cookie, for 90 days, when you arrive from a sales rep's link — so the rep gets credit.
Demo cookies, for 12 hours, when you try the demo.
A few small notes your browser keeps on your device — so one visit isn't counted twice, and to remember the name you put on shared notes.

No analytics, advertising or tracking cookies. We don't track you across other sites, so a Do Not Track signal has nothing to switch off.

9. How long we keep it

We keep information while an account is open and as long as we need it to run InsideJob, keep business and tax records, and settle disputes. Records of approved designs and payments are kept as business records.

Ask us to delete your account or your information, and we'll delete what the law doesn't require us to keep.

10. Your choices

See, fix or delete your information: email info@surfstung.com. Contractors can change most of theirs in Settings.
Stop emails: use the link in the email where there is one, or email us and we'll stop them.
If a contractor has your information because you scanned their sign or got their quote, you can ask them — or ask us, and we'll help.
Phone alerts can be turned off in your browser or phone settings at any time.

11. Keeping it safe

Connections to the site are encrypted, and we use reasonable safeguards to protect your information. No system is perfectly secure; if a breach affects your information, we'll tell you as the law requires.

12. Children

InsideJob is for businesses and isn't meant for children under 13. We don't knowingly collect their information, and if we learn we have, we delete it.

13. Changes to this policy

We'll post any change here with a new date. If a change matters, we'll email account owners before it takes effect.

14. Contact

Surfstung, LLC · Charleston, SC · info@surfstung.com