Terms of Service

1. Who these Terms are between

These Terms are an agreement between you and Surfstung, LLC (“InsideJob”, “we”, “us”), which runs InsideJob Signs at insidejobsigns.com. By creating an account, paying, or using the site, you agree to them and to our Privacy Policy.

Most of these Terms are for contractors who sign up — “you” means your company and everyone who uses your account. If you scanned a sign or got a quote, the section “If you scanned a sign or got a quote” is written for you.

2. Your account

• You're at least 18 and you can make agreements for your company.
• What you tell us is true, and you keep it up to date — especially your company name, phone, license number and whether you're insured.
• You keep your sign-in safe. What happens under your account is on you, including anyone you let in.

3. What you pay

Setup is $399, once per company, and includes your first sign or magnet. Every sign or magnet is $49 a month or $480 a year. Each sign after the first is $99 to print. Estimates and invoices are included with every plan. The price on the checkout page is the one that counts.

At checkout you pay the setup and each sign's first month or year. A sign's paid time starts the day it goes live. After that, it renews on the card you saved — every month or every year — until you cancel. Stripe processes the payment; we never see your full card number.

If you pay over time with a financing option offered at checkout, that loan is between you and the lender.

If a price changes, we'll email you before it applies to your next renewal, and you can cancel before then.

4. Canceling and refunds

• Cancel your plan any time from Settings → Manage billing. Your signs keep working to the end of the month or year you've already paid for, then stop.
• To take one sign off your plan, use that sign's page. It stops right away and comes off your next bill.
• No partial refunds — not for a month or year already started, and not for a sign you take off your plan.
• The setup fee isn't refunded once your first sign is printed.
• A misprint, or a sign damaged in shipping, is covered under “Misprints and damage.”

5. Your sign, your words

• You approve your design before you pay, and we print exactly what you approved. Check the spelling, your company name, phone and license number before you approve — getting those right is yours.
• Everything on your sign and your pages — names, words, photos, logos, license numbers, and claims like “insured” — is yours to stand behind. You have the right to use it, it's true, and it doesn't break anyone's rights or the law.
• Colors on a screen can look a little different in print.
• A partner print shop makes and ships the signs. We give them what they need: your design, your company name and where to ship.

6. Misprints and damage

If what arrives doesn't match the design you approved, or it's damaged in shipping, email info@surfstung.com within 14 days of delivery with a photo, and we'll reprint it free.

A free reprint — or, if we can't reprint it, a refund of what you paid for that sign — is the only remedy for a misprinted or damaged sign.

7. Putting signs up

• Only put a sign where the homeowner said yes. You promised that when you signed up.
• Town, HOA and other sign rules are yours to know and follow. We don't check them.
• A truck magnet put on for good is quoted and installed by the sign shop, directly with you. That agreement is between you and the sign shop.

8. Val and your sign's pages

• Val is an AI assistant. It answers neighbors for you, and it can make mistakes. It doesn't quote prices or promise dates — that's yours to do.
• Following up with your leads is up to you. We send alerts by email and to your phone, but those depend on other companies' systems, and we can't promise every alert arrives, or arrives on time.
• Your sign's pages are public. Never put a homeowner's name, a job's price or a house number on them.
• Photos you upload show on your public pages. We strip location data from them when you upload.

9. Estimates and invoices

Quotes and invoices you make here are your documents and your contracts. You're responsible for their terms, prices, taxes, license and insurance claims, any cancellation notice your state requires, and collecting payment. We don't review them, and we aren't a party to them.

We never touch your money. Your customer pays you directly — we don't receive, hold or process payments between you and your customers.

When a customer accepts by typing their name, we save the name, the time and the quote they accepted. Whether that's enough for your job and your state is yours to decide.

• Messages we send for you — quotes, invoices, reminders, the review ask — go only to people you have a reason to contact, and you honor every request to stop.
• Never offer the Inside Job Discount, or anything else, in exchange for a review.

10. If you scanned a sign or got a quote

The contractor is an independent business, not InsideJob. Any agreement for work — the price, the job, the schedule, the payment and the warranty — is only between you and the contractor, and so is any dispute about it. InsideJob doesn't do, guarantee or insure the work, and never handles your payment.

“Licensed” and “Insured” on a contractor's page are as the contractor states them. We don't check licenses or insurance.

Val answers for the contractor. It's an AI assistant, not a person, and it can be wrong — confirm anything important with the contractor.

11. What's not allowed

• Breaking the law, or using InsideJob to mislead anyone.
• Sending spam, or contacting people who asked you to stop.
• Putting someone else's name, logo or work on your sign or pages without the right to.
• Getting into other companies' accounts or information, overloading the site, or copying it with bots.

We can suspend or close an account that breaks these Terms.

12. What's yours, what's ours

Your content — your company info, photos, words, leads, quotes and customer list — stays yours. You let us use it to run InsideJob for you: to host it, show it on your pages, print your signs and send your messages.

The InsideJob site, software, sign designs and name are ours. Using InsideJob doesn't give you rights in them beyond what you need to use it.

13. No warranties

We work to keep your signs and alerts running, but we can't promise InsideJob is always available or free of errors, or that any sign brings a number of scans, leads or jobs.

InsideJob is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose and non-infringement.

14. Limits on what we owe

To the fullest extent the law allows, we aren't liable for lost profits, lost leads, lost jobs, or any indirect, incidental, special or consequential damages. Our total liability for any claim is limited to what you paid us in the 12 months before it.

Some states don't allow some of these limits, so they may not all apply to you.

15. Claims because of your work

If someone brings a claim against us because of your work, your sign or pages, your quotes and invoices, your messages, or your breaking these Terms or the law, you'll cover our losses and reasonable legal costs from it.

16. Disputes

Please email info@surfstung.com first — most problems get fixed faster that way.

South Carolina law governs these Terms. Any dispute with us goes to the state or federal courts in Charleston County, South Carolina, and you and we agree to those courts.

A dispute between a contractor and their customer is between them. InsideJob isn't a party to it.

17. Changes to these Terms

When we change these Terms, we'll post the new version here with a new date. If a change matters, we'll email account owners before it takes effect. Using InsideJob after that means you accept the new Terms.

18. Contact

Surfstung, LLC · Charleston, SC · info@surfstung.com